Practice Gateway Implementation at Evelyn Partners

Evelyn Partners, a leading wealth management and professional services firm based in London, implemented Practice Gateway in December 2020. The primary objectives were to gain efficiencies, enhance the client experience, and transition to a more secure, digital environment for document and data sharing. Initially introduced for private client tax work, Practice Gateway has since expanded to various service lines.

Objectives

• Efficiency Gains: Streamline tax return preparation and client interactions.

• Enhanced Client Experience: Provide a user-friendly, secure digital platform for clients.

• Digital Transformation: Shift towards a more digital, paperless environment.

Implementation 

The Practice Gateway implementation involved three key phases: a pilot phase with selected compliance clients, a gradual rollout to the entire private client tax practice and other service lines, and continuous improvement based on client and internal team.

Client Interviews

• David Rogers, Head of Tax Compliance: Emphasized the importance of Practice Gateway in improving efficiency and client experience, particularly in private client tax work. The platform has been widely adopted across various service lines.

• Natasha Karp, Director, Employer Solutions: Highlighted how Practice Gateway supports corporate clients with global mobility tax services, allowing employees to securely upload information and track their tax return status.

• Divya Suresh, Tax Data Analyst: Discussed the benefits of Practice Gateway from a practitioner's perspective, noting the secure document upload and automated tax return filing features.

Results

• Time Savings: Practice Gateway has saved up to 70% of the time previously spent on tax return preparation and client onboarding tasks.

• Enhanced Client Experience: Improved client satisfaction through a user-friendly and secure platform.

• Digital Transformation: Successful transition to a digital-first approach, reducing reliance on paper-based processes.

• Continuous Improvement: Regular updates and enhancements based on user feedback, ensuring the platform evolves with client needs.

Conclusion 

The successful implementation of Practice Gateway at Evelyn Partners demonstrates the platform's ability to drive efficiency, enhance client experience, and support a digital transformation in tax compliance services. The firm continues to innovate and expand the platform's capabilities, ensuring it remains at the forefront of technological advancements in the professional services industry.